A story about old bikes

I rode a Peugeot PX-10 in college. Probably the most iconic Peugeot made. I would have continued riding it if it wasn’t too big to be comfortable.

It began its life with my grandfather. He was hit on it, then no longer liked it. It was passed on to my father. He rode it for a while. Then, it made it to me. Three generations made use of it. Finally, it was sold and left the family.

Now, someone else gets to enjoy riding an old bike.

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My current road bike is a LeMond. A 1990s model I bought off a family friend. He bought it new and rode it.

I replaced the group set and put a new saddle on it. Now, I ride it almost every weekend.

Two generations of great friends putting miles on it.

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My commuter bike is a German made – 70s era – Kalkhoff. I originally purchased it for cheap in Frankfurt. Then, I shipped it to California, where it continues to serve as my commuter bike.

All that remains from its Frankfurt days is the frame, with a “made in West Germany” emblem.

But, it’s even more meaningful now. With a small swap in components, I now get to commute on the same wheels and brakes my grandfather commuted on over 30 years ago.

To me, that’s special.

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I found a Peugeot Helium for my wife after 6 months of searching. It once belonged to someone’s French Grandmother. Until it was bought by a German bike shop owner in Hamburg at an estate sale in France.

Then, I bought it and my wife rode it in Frankfurt. Now she rides it in California.

These are just a few of the old bike’s I have and have had over the years.

What I love about these are their stories. Which is why I love old bikes. Typically, with a Brooks Saddle and of the red variety.

It would be easy to buy the cheapest, or most popular, bike off Amazon.

That’s not the story I’m interested in.

We buy things for the story they tell. And, the story we get to tell. It’s why we spend more on an Audi, think Coca Cola tastes better, or spend 6 months searching for a bike when it would be easier to get one off Amazon.

As marketers, we have to remember features and benefits are secondary to our story. Our story is what buyers are looking for.

In a world of abundance, our story might be all we have.

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Old bikes have history. They have a story.

To me, that’s what makes them worth riding.

What’s your story?

Getting the fundamentals right

I despise the New England Patriots.

Brady fumbled the ball in 2000, which ultimately gave rise to the Brady – Belichick era.

While I despise them, I do respect them. The Patriots are so good, because they are great at the fundamentals. Belichick got his coaching start by watching film, when no one else would. Then, becoming great at it.

It shows in the Patriots dynasty today.

NFL teams can get easily distracted with trying to create elaborate schemes. To then out-scheme themselves in high stakes games and lose.

Us Marketers regularly take the path of the Schemers rather than the Patriots.

Fundamentals aren’t glamorous.

Telling your colleagues – or your peers – you’re investing in email will get eye rolls.

They’ll say “Email is dead”.

“You really need SMS”.

Marketing fundamentals are things like:

  • Understanding your customer
  • Telling the right story
  • Having a product that solves a problem
  • Differentiation
  • Providing value

Get some of this right, then choose a few channels to get it right on.

The question isn’t email vs. SMS. It’s, do you understand your audience enough to solve their problems and tell a story they believe?

But we don’t ask this.

Just like no one asks Brady and Belichick how much film they watch.

How products spread in companies

In the early days of Salesforce – long before they had their hideous tower in San Francisco – they were small.

They struggled, just like the rest of us. I’m sure getting their customer relationship management (CRM) software adopted inside companies wasn’t easy.

It’s likely they tried many approaches. One approach they did try, that ultimately landed their first large client, was a bottom up approach.

The bottom up approach is allowing your product to be used autonomously by individuals within an organization. It should be easily adoptable. And, priced such they don’t need a purchasing department to approve it.

At least at the start. The contracts and official plans come later.

Then, you allow your product to spread inside the company. With individuals, or individual teams, using it.

This is what Salesforce found. They landed their largest client, because they found individual sales managers using Salesforce within the same organization. They were all using it independently and just for their team.

The teams used it for some time. Then, Salesforce realized this and approached them. This is where the contracts and official plans began.

When Salesforce discovered this situation, they began the conversation of combining all these separate Salesforce accounts into one account. Ultimately, making Salesforce more valuable to the organization. And, turning this client into a great client. At the time, it was their largest client.

Once this method was published, it became fairly famous. Many business to business (B2B) products attempt at spreading in this fashion.

It’s how HubSpot spread within the organization I work for.

This sounds easy. Build a great product that can be used by individuals within an organization and it will spread. Then, you’ll land a big contract.

What’s missing from the story above is the champion.

The spread of your product within an organization begins with a champion. The champion loves your product. Uses it. They are willing to tell everyone else in the business about it. And, they are able to show everyone the impact it is making on the business.

This single champion will slowly turn into two people using it. Then three people. Then two teams. And finally, wider company adoption.

The champion has to have the ability to start using your product on a small scale, build wins, then show those wins to other teams. Eventually, there will be so many teams using the product that the organization has to deal with it.

The organization will deal with it in one of two ways.

  1. They will stop it from being used. This is not favorable to you or the company. To the company, stopping it means disrupting and impacting many people’s jobs.
  2. They invest in your product.

If the product is showing value to the organization, option 2 is the more likely scenario.

This is how products spread within companies.

Not every product can work this way. But, if you can tap into this method and find your champion, it might make getting your product into an organization that much easier.

Who knows, after this works, you too might get your own building in San Francisco.

Building momentum

In the late 1970s, the San Francisco 49ers were the worst franchise in football. At 2-14, they looked hopeless.

Not just hopeless as a team. Hopeless as an organization.

For the 1979 season, Bill Walsh joined the team as their head coach. He proceeded to take the team to a 2-14 record his first year.

In his second year, they went 6-10. During this 6-10 season, they had a crippling 8 game losing streak.

After two years under Bill Walsh, it didn’t look like things were getting any better. At least if we looked at their record.

Underneath the surface, momentum was building. Unbeknownst to them at the time and their record didn’t support this.

The momentum began when Bill Walsh implemented what he calls his “Standard of Performance”. He did this the day he started with the San Francisco 49ers.

Although this standard resulted in a first year 2-14 record. Then, a second year 6-10 record. The standard built enough momentum, that they had a third year 13-3 record with a Super Bowl win.

Over the course of the next decade, they won the Super Bowl three more times. Then, one more time in the 1990s. All with Bill Walsh and coaches that learned under Bill Walsh.

The Bill Walsh “Standard of Performance” is built on consistently executing fundamentals. It’s not so important what his specific fundamentals are, although there are some great ones. What is important is he had fundamentals and he was unwavering in his commitment to them.

Bill Walsh has attributed the San Francisco 49ers first Super Bowl win to their adherence to this “Standard of Performance”.

Fast forward to 2020 and here we are. 2 weeks in a row.

What we can learn from Bill Walsh and the San Francisco 49ers, is that this momentum is probably going to take a while. And, we need a “Standard of Performance” with some fundamentals to adhere too.

Although this standard comes from football, it is directly applicable to our business and careers.

If we would like to get traffic to our blog, we need to consistently produce quality content. This is our fundamental. If we consistently do this for nine to eighteen months, we will begin to see some results.

If we want to build our sales revenue, we need to consistently find prospective customers. Talk to those prospective customers and solve their needs.

If we consistently build this pipeline of prospective customers for six to twelve months, we will begin to see our sales build significant momentum.

Like Bill Walsh and the 49ers, we have to be willing to adhere to our own “Standard of Performance” for a significant length of time. Only then can we build enough momentum to get us to our goals.

It’s unlikely that meeting here – 2 weeks in a row – can be considered building momentum. But, it’s a step in the right direction.

Two weeks can become three weeks. And three weeks can become three years later with a Super Bowl win.

All starting one day at a time.

Control the Controllable’s

Predictors of success are as varied as the weather. Predictable results can help. And to drive predictable results, we can control the controllable’s.

Often, the results we have to deliver can seem unreachable. Business growth does not happen in a linear fashion. At times, it’s sporadic.

All we can do is focus on what is in our control and execute.

Control the controllable’s and let the results follow.

Control the Controllable’s

What can we control?

We can control:

The process

The process we use to drive our results. To increase productivity. The process we choose is the principles, tactics, and habits we execute daily. It’s like compound interest for our business.

Sleep schedule

The time we wake up and go to bed. Sleep is important.

Activity level

The number of calls we make, emails we send, blog posts we write, and customers we see. We can control our activity and put ourselves in a position for success.

Showing up

If, and when, we show up. Consistently showing up is the hardest part.

Office hours

More hours do not guarantee better results. But, we need to put in the work.

Continuous learning

Seeking further improvement. We all have something to learn. We’re all amateurs at something.

For most business, positive results are not guaranteed. The economy can be poor. Or, a star client is sick on the last day of the quarter. So, no last-minute deal to make quota.

Manufacturing is on back order. Shipping didn’t get the order out. Our proposal was not brought up at our prospects meeting. Meetings were canceled. Our contact changed companies.

It may seem as though our company and clients are plotting against our success.

These are all issues outside of our control. All can result in negative outcomes. Thus, a focus on what we can control is the only path forward.

What is in our control are the habits we use, the principles we follow, and the tasks we accomplish.

We may not be able to control the end result, but we can control the process.

Let’s put our focus there and control the controllable’s.