Another way to measure success

You can measure success a lot of ways.

Happiness. Family. Money. Fame. Recognition. Just to name a few.

Another way, could be the change you create. That might look a little something like the Oakland Athletics (A’s) and what’s now known as Moneyball.

Baseball is an extremely traditional sport. They didn’t get instant replay until recently.

So, in the early 2000s, when the Oakland A’s began basing every decision on data, they were laughed at. It was highly controversial.

They began hiring data analysts from Wall Street to help them find the edge they needed. Being a low budget team, they were able to level the playing field with deep data insights.

It was the Moneyball era.

Now, some may not call them a success, because they haven’t won a world series since they introduced this concept to the league.

But, the Red Sox and many other teams have.

They started movement in baseball.

Almost 20 years later, teams are hacking other teams’ databases for data and analytical insights.

Success, at least for the A’s, is the fact that baseball is no longer hiring ex-baseball players to run their scouting and front offices. Baseball now hires Ivy League grads to crunch numbers and find the edge.

How far an idea spreads and is adopted can be a great measure of success.

Getting the fundamentals right

I despise the New England Patriots.

Brady fumbled the ball in 2000, which ultimately gave rise to the Brady – Belichick era.

While I despise them, I do respect them. The Patriots are so good, because they are great at the fundamentals. Belichick got his coaching start by watching film, when no one else would. Then, becoming great at it.

It shows in the Patriots dynasty today.

NFL teams can get easily distracted with trying to create elaborate schemes. To then out-scheme themselves in high stakes games and lose.

Us Marketers regularly take the path of the Schemers rather than the Patriots.

Fundamentals aren’t glamorous.

Telling your colleagues – or your peers – you’re investing in email will get eye rolls.

They’ll say “Email is dead”.

“You really need SMS”.

Marketing fundamentals are things like:

  • Understanding your customer
  • Telling the right story
  • Having a product that solves a problem
  • Differentiation
  • Providing value

Get some of this right, then choose a few channels to get it right on.

The question isn’t email vs. SMS. It’s, do you understand your audience enough to solve their problems and tell a story they believe?

But we don’t ask this.

Just like no one asks Brady and Belichick how much film they watch.

How products spread in companies

In the early days of Salesforce – long before they had their hideous tower in San Francisco – they were small.

They struggled, just like the rest of us. I’m sure getting their customer relationship management (CRM) software adopted inside companies wasn’t easy.

It’s likely they tried many approaches. One approach they did try, that ultimately landed their first large client, was a bottom up approach.

The bottom up approach is allowing your product to be used autonomously by individuals within an organization. It should be easily adoptable. And, priced such they don’t need a purchasing department to approve it.

At least at the start. The contracts and official plans come later.

Then, you allow your product to spread inside the company. With individuals, or individual teams, using it.

This is what Salesforce found. They landed their largest client, because they found individual sales managers using Salesforce within the same organization. They were all using it independently and just for their team.

The teams used it for some time. Then, Salesforce realized this and approached them. This is where the contracts and official plans began.

When Salesforce discovered this situation, they began the conversation of combining all these separate Salesforce accounts into one account. Ultimately, making Salesforce more valuable to the organization. And, turning this client into a great client. At the time, it was their largest client.

Once this method was published, it became fairly famous. Many business to business (B2B) products attempt at spreading in this fashion.

It’s how HubSpot spread within the organization I work for.

This sounds easy. Build a great product that can be used by individuals within an organization and it will spread. Then, you’ll land a big contract.

What’s missing from the story above is the champion.

The spread of your product within an organization begins with a champion. The champion loves your product. Uses it. They are willing to tell everyone else in the business about it. And, they are able to show everyone the impact it is making on the business.

This single champion will slowly turn into two people using it. Then three people. Then two teams. And finally, wider company adoption.

The champion has to have the ability to start using your product on a small scale, build wins, then show those wins to other teams. Eventually, there will be so many teams using the product that the organization has to deal with it.

The organization will deal with it in one of two ways.

  1. They will stop it from being used. This is not favorable to you or the company. To the company, stopping it means disrupting and impacting many people’s jobs.
  2. They invest in your product.

If the product is showing value to the organization, option 2 is the more likely scenario.

This is how products spread within companies.

Not every product can work this way. But, if you can tap into this method and find your champion, it might make getting your product into an organization that much easier.

Who knows, after this works, you too might get your own building in San Francisco.

Building momentum

In the late 1970s, the San Francisco 49ers were the worst franchise in football. At 2-14, they looked hopeless.

Not just hopeless as a team. Hopeless as an organization.

For the 1979 season, Bill Walsh joined the team as their head coach. He proceeded to take the team to a 2-14 record his first year.

In his second year, they went 6-10. During this 6-10 season, they had a crippling 8 game losing streak.

After two years under Bill Walsh, it didn’t look like things were getting any better. At least if we looked at their record.

Underneath the surface, momentum was building. Unbeknownst to them at the time and their record didn’t support this.

The momentum began when Bill Walsh implemented what he calls his “Standard of Performance”. He did this the day he started with the San Francisco 49ers.

Although this standard resulted in a first year 2-14 record. Then, a second year 6-10 record. The standard built enough momentum, that they had a third year 13-3 record with a Super Bowl win.

Over the course of the next decade, they won the Super Bowl three more times. Then, one more time in the 1990s. All with Bill Walsh and coaches that learned under Bill Walsh.

The Bill Walsh “Standard of Performance” is built on consistently executing fundamentals. It’s not so important what his specific fundamentals are, although there are some great ones. What is important is he had fundamentals and he was unwavering in his commitment to them.

Bill Walsh has attributed the San Francisco 49ers first Super Bowl win to their adherence to this “Standard of Performance”.

Fast forward to 2020 and here we are. 2 weeks in a row.

What we can learn from Bill Walsh and the San Francisco 49ers, is that this momentum is probably going to take a while. And, we need a “Standard of Performance” with some fundamentals to adhere too.

Although this standard comes from football, it is directly applicable to our business and careers.

If we would like to get traffic to our blog, we need to consistently produce quality content. This is our fundamental. If we consistently do this for nine to eighteen months, we will begin to see some results.

If we want to build our sales revenue, we need to consistently find prospective customers. Talk to those prospective customers and solve their needs.

If we consistently build this pipeline of prospective customers for six to twelve months, we will begin to see our sales build significant momentum.

Like Bill Walsh and the 49ers, we have to be willing to adhere to our own “Standard of Performance” for a significant length of time. Only then can we build enough momentum to get us to our goals.

It’s unlikely that meeting here – 2 weeks in a row – can be considered building momentum. But, it’s a step in the right direction.

Two weeks can become three weeks. And three weeks can become three years later with a Super Bowl win.

All starting one day at a time.

Welcome to 2020

Let’s hope it can offer us a lot.

Potentially, it can offer a:

  • Way to start new.
  • Change of course.
  • Continuation of activities from the last year. Maybe the last decade.

For me, there are a lot of things I am looking forward to this year. Mostly, continuing stuff I have started (and stopped but would like to restart) over the past year and decade.

For example, I’m riding my bike, running, and hiking regularly. I would like to see if I can hit 3,000 miles in 2020. That’s about 250 miles a month. I hit this most months, so it should be attainable.

I started a marketing blog, Red Bike Marketing. It’s been about 2 years in the making. I am looking forward to publishing a detailed post about marketing each month. I think that’s about what I can handle.

Also, I run a quarterly meetup with some of my colleagues, East Bay Marketers. They are all free. We’d love it if you join.

Lastly, I want to pick my weekly newsletter back up. Which, is why you’re hearing from me today.

Like everyone, I’ve tried doing new year’s resolutions, where I start doing new things in the new year. It never seems to work for me.

That’s why I am taking the approach of just maintaining things I am already doing. And doing those with consistency. This feels like a lofty enough goal.

Tony Robbins mentioned in his Netflix special that we over estimate what we can do in a day, but under estimate what we can do in a year.

Anthony Iannarino has said the same thing. But, he references how much you can accomplish in a decade.

Seth Godin teaches us how to accomplish a lot in a decade. He tells us to consistently show up and do the work.

Which, brings me back to my plans for 2020. Continuing what I have been doing with consistency. You could say I did end up with a new year’s resolution.

Building consistency.